Shipping policy

Last updated September 9, 2026

ELAVRYNE provides free standard shipping to eligible addresses in the contiguous United States. We currently do not ship to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO/DPO addresses, or destinations outside the United States.

Order processing

· Processing time is 1-3 business days.

· Business days are Monday through Friday, excluding U.S. federal holidays.

· The daily order cut-off is 5:00 p.m. Eastern Time on business days.

· Orders placed after the cut-off are treated as received on the next business day.

Delivery estimate

Estimated standard delivery is 3-7 business days after processing and carrier pickup. The total estimated time from order placement is normally 4-10 business days. Estimates are not guarantees and may be affected by weather, carrier operations, peak periods, address problems, or events outside our reasonable control.

Shipping cost and carriers

Standard shipping is free. We may use USPS, UPS, FedEx, or DHL depending on the destination and shipment. Expedited shipping is not currently offered.

Tracking

When tracking becomes available, we send it to the email address used at checkout. Tracking may take up to 48 hours to show movement after the carrier receives the parcel.

Address accuracy and changes

Customers are responsible for entering a complete eligible delivery address. Contact support@elavryne.com immediately if an address needs correction. We cannot guarantee changes after processing begins and cannot redirect a shipment after carrier handoff.

Delays lost packages and delivery issues

If tracking is delayed, marked delivered but not received, or shows a possible loss, check the property and household first, then contact the carrier and support@elavryne.com. We will review available tracking and assist with a carrier inquiry. Replacement or refund decisions are made after the facts of the shipment are reviewed and do not limit rights provided by law.