Refund policy

Last updated September 9, 2026

We want customers to feel comfortable choosing ELAVRYNE. Eligible items may be returned by mail within 30 days after delivery. Approved returns are free for customers in our service area, and we do not charge a restocking fee.

Return eligibility

· The return request must be submitted within 30 days after the order is delivered.

· Items must be unworn, unwashed, free of stains and odors, and returned with the original tags attached.

· Items must not show alteration, misuse, accidental damage, or other customer-caused damage.

· Proof of purchase or the ELAVRYNE order number is required.

Items that cannot be returned

We cannot accept items that have been worn, washed, altered, damaged after delivery, returned without their original tags, or sent back without approval. These limits do not restrict remedies that may be required by applicable law for defective or incorrectly supplied goods.

How to start a return

1. Email support@elavryne.com with your order number, the item you wish to return, and the reason for the request.

2. Wait for return approval and the prepaid return label. Do not send an item to the business address without return instructions.

3. Pack the item securely, attach the provided label, and give the package to the carrier identified in the instructions.

4. Keep the carrier receipt and tracking information until the return is completed.

Refunds

After the returned item arrives, we inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5-10 business days after inspection. Your bank or payment provider may require additional time to post the credit. Because standard U.S. shipping is free, there is no original standard shipping charge to refund.

Exchanges

For a different size or eligible replacement, contact support@elavryne.com. Exchanges depend on current inventory. If the requested item is unavailable, we may issue a refund instead.

Damaged incorrect or missing items

Contact support@elavryne.com within 7 days after delivery and include the order number, a description of the issue, and clear photographs when applicable. We will review the claim and, when verified, arrange a replacement or refund at no additional cost.

Cancellations

You may request cancellation before an order ships. Contact us promptly. Once an order has shipped, it cannot be canceled and must follow the return process after delivery.