Frequently Asked Questions

Last updated September 9, 2026

Where does ELAVRYNE ship?

We ship to eligible street addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO/DPO addresses, or international destinations.

How much is shipping?

Standard U.S. shipping is free.

How long will my order take?

Orders normally require 1-3 business days to process, followed by an estimated 3-7 business days in transit.

What is the daily order cut-off?

The cut-off is 5:00 p.m. Eastern Time on business days. Orders received later are treated as received on the next business day.

How do I track my order?

A tracking email is sent when tracking becomes available. Carrier activity may take up to 48 hours to appear.

Can I cancel or change my order?

Contact us immediately. We can review cancellation or address-change requests before shipment, but cannot guarantee changes after processing begins. Shipped orders cannot be canceled.

What sizes are offered?

Current ELAVRYNE apparel is offered in XS through XL. Review the size information on each product page before ordering.

What is the return window?

Eligible items may be returned within 30 days after delivery.

Are returns free?

Yes. Approved eligible returns receive a prepaid label, and no restocking fee is charged.

What condition must a return be in?

Items must be unworn, unwashed, free of stains and odors, undamaged, and returned with original tags attached.

Can I exchange a size?

Contact customer service. Exchanges depend on inventory; when the requested item is unavailable, a refund may be issued instead.

When will I receive my refund?

Approved refunds are sent to the original payment method within 5-10 business days after the returned item is inspected. Posting time depends on the payment provider.

What if my order is damaged or incorrect?

Email us within 7 days after delivery with your order number, an explanation, and clear photos when applicable.

Which payment methods are accepted?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay when displayed at checkout.

How can I contact ELAVRYNE?

Email support@elavryne.com or call +1 (206) 985-8146, Monday-Friday, 9:00 AM-5:00 PM ET.